What happened

Recently, an issue was reported which affected certain PDF documents within eSGN.

Users encountered two main issues:

No document preview available

Instead of showing the document preview, eSGN displayed the message: “A preview of this document will be available soon.”

Unable to place signatures

When attempting to create a signing flow, users saw the error: “The document is still being processed. Please try again in a few moments.”

Both of these issues made it difficult to proceed with document preparation and signature placement.

Resolution

We’re pleased to confirm that this issue has now been fully resolved. PDF documents should now:

⚬ Generate a preview correctly. ⚬ Allow seamless placement of signatures during the signing flow. ⚬ Thank you for your patience while we worked to resolve this issue.

What happened?

We’ve resolved an issue where when onr user deleted a signed document, the document was removed for everyone in the signing workflow.

Resolution

Now, if one participant deletes a document, it will only be removed from their own account. Other participants will continue to have full access to the signed document.

We’ve made design improvements to ensure that your personal account is visually aligned with our other customer applications, creating a smoother and more professional experience across platforms.

Currently, all our customer-facing applications share a consistent design, except for the My environment. This inconsistency creates confusion for user when using our services across different Digidentity applications. With this update we have focused on key design tweaks to bring My in line with the rest of the Digidentity platform.

What’s new?

Header styling updated to match including:

⚬. Background colour ⚬. Font colour ⚬. Adjusted logo and size ⚬. Dropdown menu styling ⚬. Purchase sidebar background updated to white. ⚬. “Switch theme” button removed

Why the change?

These changes ensure a consistent, trustworthy design across all our applications, reinforcing user confidence and improving the overall user experience.

Who is impacted?

All users

At Digidentity, safeguarding user privacy is always a top priority.

What’s New?

We’ve removed gender and date of birth from the User Profile. This information will no longer be displayed in the profile section of Digidentity app.

Why the Change?

These details are not necessary for everyday use within our services, and removing them helps us reduce exposure of sensitive personal data. This update ensures that profiles are simpler, leaner, and more privacy-friendly.

Who is Impacted?

All Digidentity users will see these changes immediately in their profiles.

We’ve improved how company names are handled across our systems to ensure greater accuracy and consistency.

What’s new?

Previously, when a company name was updated internally, the change was not reflected in the chain authorisations. As a result, company admins could see mismatched names between their company profile and the authorisation overview, leading to confusion.

Any company name changes are now automatically update in authorisations.

This ensures that the company name shown in chain authorisations always matches the actual, up-to-date name in Company profile.

Why the change?

This improvement prevents discrepancies and ensures admins always see the correct company name when managing authorisations. It also strengthens consistency and trust across all linked systems.

Who is impacted?

All organisation that use chain authorisations.

We’ve reworked the way admins can generate and manage user reports as a response of feedback.

Why the change?

Previously, admins sometimes encountered errors when downloading .CSV files. This should now be resolved.

What’s new?

SSP: Improved report generation flow - Reports are now generated asynchronously and stored for 14 days, and all admins in a company can see and download reports generated by any colleague. We also show clear status indicators.

Preparing – report is being generated.

Ready – report is complete and available for download.

Failed – report could not be generated (including timeouts over 1 hour).

Rate limiting & progress feedback - A single user can only request one report every 5 minutes. If a report is already being generated for the company, new requests are disabled until it’s complete. Clear messaging ensures admins know when to try again.

Cleaner messaging - If no reports are available, a helpful message is shown.

How does it work? - Admins can:

⚬ View all reports generated within their company (last 14 days). ⚬ Download available reports. ⚬ Request a new report, provided no other report is in progress. ⚬ Reports are shared across company admins, so there’s no duplication.

Who is impacted?

Admins at all larger organisations.

What’s New?

We’ve updated the terminology on our platform to ensure better clarity and alignment with the data we provide. The “Metadata Report” is now called the “Identity Verification Report.”

Why the Change?

The previous name, “Metadata Report,” did not accurately reflect the content or purpose of the report. By renaming it, we ensure users clearly understand that the report provides identity verification data directly from Digidentity, increasing both clarity and trust.

What’s Changed?

Portal: All mentions of “Metadata Report” are now updated to “Identity Verification Report.”

File Naming: Downloaded report files now follow the format: Identity_Verification_Report.

Who’s Impacted?

All portal users and administrators who generate, view, or download Identity Verification reports.

This change ensures consistent, transparent communication and aligns the report name with its true purpose.